The Industry's Best Help Desk for Internet-Based Document Management Issues

The PaperHost solution for Internet-based document management is so intuitively easy and reliable that you'll rarely need technical support. That has been the case since our launch in June of 2000.

Because PaperHost is a Web-based service, we take the support burden off your IT department. If you are successfully accessing the Internet with a computer that has a currently supported operating system and Internet browser, then you can expect to enjoy trouble-free access to our servers 24/7.

Most of our users have a recent version of the Microsoft Windows Operating System (Windows NT, 2000, XP, ME) and Microsoft's Internet Explorer (version 6.1 or later). Other popular browsers are also supported.

Occasionally, we run into issues that are not of our making, but relate to updates and security patches to either the browser or the computer operating system. The impact on users of the PaperHost site are minimal, but when they happen, we update our Frequently Asked Questions with the most current information.

So while we expect your Internet-based document management experience with PaperHost to be trouble-free, we stand ready and willing to lend any and all assistance needed. You can expect a knowledgeable person to respond quickly to your e-mail or call for support. We believe it is in our best interest to help you - no matter where the problem exists or who is to blame. Unlike other software support departments, there is no "after the sale" mentality at PaperHost since the "sale" is ongoing.

To contact Support:

E-mail: support@paperhost.com
or
Phone: 770-998-9172 and select option #3

The PaperHost solution means you can avoid the hassle and cost of an in-house document management system. Your support staff can eliminate the tasks of installing, upgrading and troubleshooting complex client-side applications. No longer is your IT department supporting back-office servers, database systems, backups and massive disk file maintenance for your document management solution.

Instead, your support effort is now reduced to one simple task: Make sure your users can get to the Internet with a fairly recent version of your favorite browser. After that, PaperHost handles all the heavy lifting!

Rest assured that whatever Internet access problems you're having, our experienced support staff will do whatever it takes to get your users back online fast.